well, merry christmas to you too.

[roxy]

I'm sure you heard about the scandal involving my employer, that whole thing revolving around theft of information and whatnot. Of course, being the deeply caring place it is, we were sent a script to give customers who called in a panic. Not real information, mind you--a script, which I attempted to render sensible in my position as fitting room attendant and stand by phone answerer when the real operators are, I don't know, smoking, taking a shit. In other words, I knew about as much as the average aloe plant. This I did all day yesterday, apologizing, trying to smooth over folks fears--you know, doing what the Corp wanted.

Imagine my surprise when a customer called this afternoon, apparently specifically to call *me* personally out as a liar because I gave her information that *yesterday* was good as far as I knew but of course this story unfolds in bits and pieces as time goes on--things change. Anyhoo, it was revealed to me that I am a lying liar who lies, maliciously and with intent to pull the wool over the eyes of hapless individuals of fine moral character. I tried to explain but she cut me off and invited me to go to hell, three different times, with escalating volume and inventive departures. I laughed, thanked her and wished her a good day and she hung up on me. I bet she misses the days when you could slam a phone down with vigor and make a person go deaf. I know I do....

People, folks, friends...our phone has called ID. Redial. You know...your mother was sorely tempted. but she's grown-folks so she let that bitch go. It wouldn't have been worth my job though there would have been some deep satisfaction, I'm sayin'.

What have we learned from this, dear my friends? That the internet wasn't the creator of anonymous asshattery. That being unseen on the phone will make you act like a motherfucking, moronic, loser asshole. I get that folks were scared and rightly so, but what the fuck is your local store going to do? Not much. Still, I was damn proud of myself for saying "Thank you," to this bitch instead of "fuck you." Personal growth, my friends. :)

Comments

[tasabian.livejournal.com]

Gah, what a drag :( I'm sorry you had to deal with that on top of the holiday crowds. I bet the caller wasn't even affected but is trying to figure out how to get compensation out of the company anyway.

[roxymissrose.livejournal.com]

She was just looking for someone to unload on and I got lucky. At least she wasn't in front of me, swinging! *GGG*

[peepingdru.livejournal.com]

Thank u...I love u....Some Xmas cheer instead....x0x00x0x0

[roxymissrose.livejournal.com]

HAHAHAA!! I WISH!! :D

[gingersnap1224.livejournal.com]

In situations like that, i always think of what a horrible little person she is and how miserable her life must be to treat someone so badly. Good for you for taking the high road.

[roxymissrose.livejournal.com]

Tsk--if I thought I could get away with it, I'd have taken the low road... ;)

[tabaqui]

Heeeeee.

Sometimes being obnoxiously polite and unruffled drives them to such frothing fits of rage it's definitely worth it.

*smooches*

[roxymissrose.livejournal.com]

You know what? You are 100% right! There's a lot of satisfaction in being super nice when someone is trying to treat you like shit. I'm like...70% there. :D

[tabaqui]

Heeee!
*smooch*

[munibunny.livejournal.com]

Ugh! And merry christmas, right? *hugs*

[roxymissrose.livejournal.com]

LOL! Darn...I forgot to wish her a Merry Christmas! :D

♥

[silsbee329.livejournal.com]

What tabaqui said. *nod nod*
<3

[roxymissrose.livejournal.com]

LOL!! I'm trying! :D

♥

[bt-kady.livejournal.com]

Kill 'em with kindness, honey. That's what I try to do whenever I get 'tude from someone. Even though I'm screaming "FUCK YOU!" in my head the whole time.

[roxymissrose.livejournal.com]

Exactly! I force a smile on my face when I'm talking on the phone because it's hard to sound bitchy when you're smiling. Kill them with kindness indeed! ;)

om*gosh* I love your icon!!

[bt-kady.livejournal.com]

Yeah, anyone who works with the public is told by their bosses to smile while on the phone. It makes a difference. Why it is we have to kill with kindness and have to put up with bitchy customers is beyond me. Shouldn't they have to be nice to us as well? We're doing good things for them. They ought to be more appreciative, yeah?

I wish I knew who made the icon to give credit. It's an awesome one, for sure!

the phone complainer

[(Anonymous)]

Roxy you showed great patience in the situation where someone flipping out about their info being leaked takes it out on the nearest target.I hope you survive the holiday season intact and sane!

Re: the phone complainer

[roxymissrose.livejournal.com]

Thank you!! I'm still standing so I'm feeling okay about myself! :D

[danceswithgary]

*hugs you then scurries of to find out wtf*

[roxymissrose.livejournal.com]

It's probably not as bad as folks think--I'd certainly keep an eye on my accounts but other than that...well. *shrugs*

[stir-of-echoes.livejournal.com]

You know, not raising to the bait is sometimes the best way to annoy someone, and being extra polite is even better :)

[roxymissrose.livejournal.com]

YES! It took me a long time to get that, but you're right. Being extra polite brings its own satisfaction. ;D

[fufaraw]

It sounds like there're a lot of like-minded folk hereabouts, of the "kill 'em with kindness," sort, and to quote tabaqui, above, "being obnoxiously polite and unruffled drives them to such frothing fits of rage it's definitely worth it." That's sometimes the best fun.

I'm sorry you caught it in the ear, though. Not on, asshat 'splodey lady. Not on.

[roxymissrose.livejournal.com]

*HUUUUUUUUUUUUUUUUUUUUUUUUGS*

ya'll make me feel loved! And that's better than going nuclear on the asshat lady! :D

[iibnf.livejournal.com]

No idea what you're referring to, but it all sounds horrible and I hope it passes soon.

[roxymissrose.livejournal.com]

eh--not so much horrible as it is annoying. Underinformed folks trying to fight with people who know as little as they do. Tcha! As if being told to go to hell was supposed to make me break down in tears.

[capnzebbie.livejournal.com]

In my ridiculously long career in a call center, I always felt sorry for people like that, because I only have to deal with them for ten minutes or so, but they have to be around themselves ALL THE TIME!

You go with the personal growth, girl!

[roxymissrose.livejournal.com]

but they have to be around themselves ALL THE TIME!

YEEEEEESSSSSS!!! That, a thousand times!!!

I'm DAMN proud of myself, lol! :D

♥